Abuse Response

How To Report

Use the abuse report flow or contact support@waitline.dev with the campaign line, destination, category, and a short explanation. Do not send passwords, API keys, private source code, private prompts, or unrelated personal data.

Reports can cover malware, phishing, deceptive destinations, privacy issues, copyright concerns, harassment, adult content, or other policy risks.

Triage Targets

Critical safety reports such as malware, credential theft, or active phishing are prioritized for operator review as soon as practical, with a target of one business day when the queue is staffed.

Routine policy reports are targeted for review within three business days. Complex disputes, legal notices, payment issues, or repeat-abuse investigations may take longer.

These targets are operational goals, not guaranteed response times. We may act faster or slower depending on severity, evidence quality, queue load, and provider availability.

Review And Enforcement

Operators review the report, linked campaign, destination, advertiser organization status, prior reports, and available event/audit evidence before taking action.

Possible outcomes include no action, acknowledgement, campaign takedown, advertiser organization suspension, serving-index removal, spend correction, refund review, or escalation to payment, hosting, legal, or security providers.

When an urgent report appears credible, Waitline may remove a campaign from serving while review continues. Enforcement decisions are audit logged.

Escalation

If a report involves immediate user harm, suspected malware, credential theft, or legal urgency, include the word URGENT in the subject when contacting support@waitline.dev.

If you already submitted a report, include the report reference if you have it. Public report responses intentionally avoid exposing reporter details, target resolution, or review state.

Advertisers can request review of enforcement decisions through support. Repeated or severe policy violations may remain enforced during appeal.